Feruzi Mwero
 
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Hosting Terms & Conditions

 
 
 

Allowed content

[Fe]™ does not allow storage and/or display of the following material on its servers. This includes uploading to web sites, or transmitting by any material (by e-mail, uploading, posting or otherwise).

Spamming

Spamming (sending unsolicited commercial or bulk emails) using our servers is strictly not allowed. DO NOT SEND SPAM EMAIL FROM OUR SERVERS.

Sending spam emails which include links to a web site hosted on one of our servers is also forbidden. We reserve the right to suspend or terminate any site that is linked to from spam emails.

To protect our servers we may impose limits on the number of emails sent within a particular time frame from our servers.

Usenet Spamming: We have a zero tolerance policy for the use of our network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

Server Use

We want to allow our customers to use our servers the best way, but in order to protect other users, we may, temporarily or not, suspend a shared hosting site if this site slows down our servers or uses too much server resource. In this case, we will try to find a solution together with the customer.

You may not use your site to publish material, which [Fe]™ determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, “material” refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.

You must take reasonable steps to protect the security of our servers. This includes, but is not limited to:

The following constitute violations of [Fe]™ terms and conditions:

Scripts

You are responsible for ensuring that any scripts that you install do not compromise the security of our servers. This includes, but is not limited to:

If a script installed on your site is compromised, we may require a clean up of your site. Where we provide an automatic script installer we may update installed scripts to the latest releases.

Server Maintenance

We might have, from time to time, to perform maintenance, upgrades or replacements to our servers. We reserve the right to suspend access to such server during the required time to do the maintenance, upgrade or exchange the server, for no more than 4 hours. In this event, the users will be sent an e- mail at least 24 hours before the due date and time for maintenance.

Responsibility

[Fe]™ will not be responsible for any damages your business may suffer. [Fe]™ makes no warranties of any kind, expressed or implied for services we provide. [Fe]™ disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by [Fe]™, its employees, suppliers, customers or any third party. You, as a [Fe]™ customer, are solely responsible for the content stored on and served by your web site.

Backups

You are solely responsible for maintaining adequate backups of your content. We may provide a backup service for your site, however, we do not accept responsibility for any failure of our backup mechanism. We will restore your site from backup without charge once each calendar month. If further restorations are necessary, we may charge a $10 USD fee for doing so.

Technical Support

[Fe]™ provides technical support to our customers via email. For shared hosting, [Fe]™ provides support related to your web site physical functioning. [Fe]™ does not offer technical support for application specific issues such as PHP or cgi programming, html, script installation or any other such issue unless the customer has subscribed to a maintenance plan.

You may purchase additional technical support for issues which are not covered by our normal support. Our standard technical support rate is $15 USD per half hour, paid in advance. For a cost estimate for additional support please send us an email describing the support you require. If you purchase additional technical support and our estimate is too low we will stop work and advise you as soon as possible and provide you with a new estimate. If our estimate is too high, we will refund any extra amount paid by you.

Dedicated Servers

Standard dedicated server technical support is limited to resolving issues related to functioning of the server hardware. The customer agrees to provide any information required to diagnose faults, such as root passwords. We will on request perform a power-cycle reboot of your dedicated server.

Additional Basic and Advanced management are available for purchase in advance. These provide additional support for day to day running of your server, and include the following activities:

For customers who take advantage of the Advanced Management service, we will undertake any administration tasks on your server as directed, up to 2 hours per month (doubled to 4 hours for the first month). Unused hours can be carried over into the next month (but not subsequent months).

Modification

We may modify any of these terms and conditions contained, at any time and in our sole discretion, by posting a change notice or a new agreement on our site. Your continued participation now, or within thirty (30) days following the posting notice of any changes in these terms and conditions, will constitute a binding acceptance by you of such rules, changes or modifications. If any modification is unacceptable to you, your only recourse is to terminate your account(s). In this case, a pro-rata repayment of web hosting costs will be made.

Uptime Guarantee

We have an availability guarantee of 99.99% availability per month. If this is not met, we will, on request, credit your hosting with 1 day for each hour your site is down, up to a maximum credit of 30 days in any calendar month. The Uptime Guarantee is only applicable to shared hosting. It is not applicable to domain name registrations or dedicated server hosting.

Chargeback and Payment Disputes

If you dispute a payment through your credit card company, through PayPal or another financial institution we may immediately suspend or terminate all services you have purchased from us. We may levy a charge of $20 USD per dispute instance, payable before we restore your services. If we are charged a chargeback settlement fee, or other fee related to the payment dispute, we may pass this fee onto you.

Termination and Suspension

You may terminate your hosting, in accordance with our cancellation policy (below), at any time by advising us via an email that you wish to do so.

We may suspend any or all of your services where we have reason to suspect a violation of our terms and conditions whilst we investigate the suspected violation. We may suspend your services where we have reason to suspect that a script installed on your site is being abused whilst we investigate the suspected abuse.

Clean-Up

If we suspect that activities performed by you or a third party on your hosting account, whether deliberate or not, may compromise the security of our server or any other server or computer, we may require a clean-up to be performed. A simple clean-up will be provided free of charge, resulting in total loss of existing data on your hosting account. You should then restore the site from your backups. Depending on the severity, we may agree to perform a complex clean up (targeting only compromised files), for which we will charge support at our standard support rate.

Violations

If you violate our terms and conditions we may terminate or suspend (temporarily or indefinitely) any services you have with us. In this case no refund will be given for any payments that have been, or are made by you to us. Following a violations of our terms and conditions, we may levy an investigation charge of $30 USD per instance.

Reinstating Services

If your services and/or account is terminated due to violation of our terms and conditions, and you wish to reinstate your previous services and/or account, you will have to pay a fee of $60 USD plus any past due or incurred fees.

Cancellation and refund

[Fe]™ will only accept a 90-day notice to cancel a web hosting account. In the event of such a request, the client has up to 7 days before the date of termination to request a site transfer from [Fe]™, and must provide the appropriate login and FTP information in order for [Fe]™ to facilitate the transfer. If the client would rather transfer the website by themselves, or through another third party, the client has up to the date of termination to retrieve data from the hosting account. The client will be refunded any for any prepaid services beyond the date of termination. Dedicated server plans, however, are not refundable.